Mohammed's CV
Mohammed '
Team Leader | Operations & Workforce Management
Profile summary
Skilled Operations and Workforce Management Professional with 5 years of experience in team leadership, shift management, and field coordination within the UAE. Proven capability in building monthly staff schedules, resolving ground conflicts, and coordinating directly with police authorities to dispatch tow trucks to active vehicle breakdowns. Committed to maintaining high standards of operational efficiency and incident coordination across demanding environments.
Career highlights
Team Leadership: Built monthly staff schedules based on driver availability and expected call volume while resolving conflicts between drivers on the ground.
Operations Management: Implemented digital solutions that improved efficiency and reduced costs while growing business revenue through targeted campaigns and operational improvements.
Incident Coordination: Coordinated directly with police authorities to dispatch tow trucks to active vehicle breakdowns under tight time constraints.
Program Execution: Supported the execution of the national coding event in 2022 by coordinating participant schedules and managing on-site inquiries.
Key skills
Professional experience
Directs shift operations for roadside assistance services across the UAE, managing a team of 50 drivers and handling live incident coordination.
- Builds monthly staff schedules based on driver availability and expected call volume.
- Coordinates with police and traffic authorities to dispatch tow trucks to breakdowns.
- Resolves conflicts between drivers on the ground.
- Maintains shift performance in line with service standards through direct feedback.
Managed daily operations, overseeing the online store, logistics, and social media. Supervised a team across sales, delivery, and customer support to maintain smooth workflows.
- Implemented digital solutions that improved efficiency and reduced costs.
- Grew business revenue through targeted campaigns and operational improvements.
Completed the Basic Disaster and Emergency Response Course through Emirates Foundation, completing twenty four hours of training under license number twelve forty two over twenty twenty five.
- Trained in disaster and emergency response procedures through the SANID program by Emirates Foundation.
Completed the One Million Prompters program through the Dubai Future Foundation and Dubai Centre for Artificial Intelligence in 2026. Focused on AI prompt engineering principles and structured applications.
- Learned structured prompt design techniques to generate accurate outputs from large language models.
- Supported the execution of the UAE Codes program in October 2022 by coordinating participant schedules and managing on-site inquiries.
- Assisted technical teams with setup and logistical requirements during the national coding event.
- Executed plastic bottle cap recycling tasks to support team sustainability goals.
- Completed two hundred hours of community service activities during July 2025.
- Handled logistics for relief packages during a six hour volunteer shift.
- Organized supplies for the Gaza relief campaign.
- Coordinates directly with police authorities to dispatch tow trucks to active vehicle breakdowns under tight time constraints.
- Resolves interpersonal conflicts among drivers and maintains performance alignment through direct feedback tied to service standards.
Education
Information Systems Management
Advanced Track
- Grade: 95.99% – Advanced Track
95.99% – Advanced Track
Certifications
Languages
Arabic · Native
English · Professional